Return policy
Return Policy – Sharons Boutique
Important: Please read our return policy carefully. By placing an order, you automatically agree to our Terms of Service.
Cancellations
You can cancel your order free of charge as long as it has not yet been processed or shipped. Orders are processed within 24 hours on average.
To cancel, contact us as soon as possible at support@sharonsboutique.com with your order number and your cancellation request.
Once an order has been processed or shipped, cancellation is no longer possible because of our automated system.
Processing & Delivery
- Processing time: 1–3 business days
- Delivery time: 5–8 business days
These times apply when there are no delays. During busy periods, or in case of carrier or customs delays, processing and delivery may take longer.
Returns – Overseas Fulfillment
All orders are shipped from our overseas fulfillment center, and all returns must be sent back to this facility. Returns sent to any other address will not be accepted.
Returns without a prior request and approval will not be accepted. In that case, the right to a refund is forfeited.
Return Period
You can request a return within 30 days of receiving your item. After this period, we can no longer accept returns or exchanges.
Conditions
- The product must be unused, unwashed and undamaged, with all original tags attached.
- The product must be returned in its original packaging.
- Hygiene-sensitive products (such as underwear, lingerie, tights, or certain personal care products) are in some cases excluded from return.
How Do I Return an Item?
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Submit a request. Email support@sharonsboutique.com to request a return. You will receive our Return Request Form.
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Complete the Return Request Form, including:
- Your order number
- Your full name and contact details
- The item(s) you'd like to return (name, size and color)
- The reason for the return
- Clear photos of the item (front, back and tags attached) and of the original packaging
Incomplete requests cannot be processed.
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Wait for approval. We review every request. Once approved, you will receive the return address of our overseas fulfillment center along with instructions.
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Ship the item with a tracked shipping service. Write your order number on or inside the package, and send us the tracking number.
Return Shipping Costs
Return shipping costs are the customer's responsibility and must be paid upfront by the customer, unless the item was damaged or incorrectly delivered due to our error.
The exact cost depends on the carrier you choose and your location.
Return Transit Time
Because returns are shipped internationally to our overseas fulfillment center, transit can take 6–30 days, depending on the carrier and customs processing.
Shipping Risk & Tracking
Returns are entirely at your own risk. We are not liable for lost or delayed packages, for example due to customs delays.
Always use tracked shipping. Without a tracking number, we cannot confirm receipt of your return, and the right to a refund is forfeited.
Refunds
Once your return has arrived at our fulfillment center and has been inspected, you will receive an email confirming approval or rejection. If approved, the refund will be issued within a maximum of 30 days via your original payment method.
Haven't received your refund after 30 days? First check your bank account. If the amount still hasn't been received, please contact us at support@sharonsboutique.com.
Damaged or Incorrect Items
If you received a damaged or incorrect item because of an error on our end, please contact us within 30 days with photos. We will fully cover the return costs and send a replacement free of charge, or issue a full refund.
Fees
We do not charge restocking fees or administration fees on refunds. The only cost to the customer is the return shipping, as described above.
Sharons Boutique
support@sharonsboutique.com